Terms and Conditions
To be eligible to subscribe to Melbourne Business Centre services the Client must have (or be in the process of obtaining) one of the following:
- Australian Business Number (ABN)
- Australian Company Number (ACN)
- Australian Registered Body Number (ARBN)
Services may be limited until a valid Australian business registration has been provided and verified.
Melbourne Business Centre offers services and facilities to members as a extension of, and in order to support the member's business.
In all respects, the service that are provided to member's by Melbourne Business Centre's staff are provided acting as the staff of the member's business.
Members must not engage in activities that pose a threat to Melbourne Business Centre’s staff, management, business and/or business reputation, or to that of other Melbourne Business Centre Members.
Members must not engage in activities that cause a disruption to the peaceful working environment at Melbourne Business Centre.
PROOF OF IDENTITY
When signing up members are required to provide and validate their email address and mobile phone number.
Clients may also be required to provide a copy of a current Australian Driver’s License or a current valid Passport.
Clients must maintain their contact details and notify Melbourne Business Centre of changes to their forwarding addresses, email addresses and phone number.
ACTIVATION OF SERVICES
Services become active once payment of subscription is confirmed, however services may be limited until the Client’s identity has been verified. If proof of identity cannot be provided within 28 days then the services will continue
as normal, but mail handling will be limited to returning the mail items to the sender until the Client’s identity has been verified.
The Services are provided on a month-by-month basis and will continue until the services are terminated by either Melbourne Business Centre or the Client.
Melbourne Business Centre or the Client can terminate the Services by providing 30 days notice in writing. Notice from the client can be provided by email to [email protected]
Notice from Melbourne Business
will be emailed and/or posted to the Client’s last know email and/or postal address.
Melbourne Business Centre reserves the right to immediately terminate the agreement and cancel services if:
- Fees remain unpaid and/or in the reasonable opinion of Melbourne Business Centre, the client is unable to pay its debts as they fall due
- In the reasonable opinion of Melbourne Business Centre, the Services are used for illegal, immoral or unethical purposes
- In the reasonable opinion of Melbourne Business Centre, the activities of the client pose a threat to Melbourne Business Centre’s staff, management, business and/or business reputation, or to that of other Melbourne Business
- The activities of the client cause a disruption to the peaceful working environment at Melbourne Business Centre.
TERMINATION DUE TO NON-PAYMENT
Melbourne Business Centre reserves the right to suspend or terminate a client’s Services without notice upon rejection of any charges or if your card issuer (or its agent or affiliate) or your bank seeks return of payments
made to Melbourne Business Centre or in any other event of non-payment of charges when Melbourne Business Centre believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or
remedies available to Melbourne Business Centre.
Subscription Fees are invoiced in advance at the time of commencement/sign up. Fees and charges for additional services incurred during a month (if any) are invoiced in arrears with the next issued monthly invoice.
Invoices are emailed and include payment options and links to enable online payments.
Subscription Fees are invoiced in advance at the start of each calendar month. Fees and charges for additional services incurred during a month (if any) are invoiced in arrears with the next issued monthly invoice.
If the Services commence mid-month, then the initial invoice will be a “Pro-Rata” invoice issued to bringing the clients account into the monthly billing cycle. The Pro Rata invoice is calculated based on a daily rate for the
number of days of the first month. The daily rate is calculated by multiplying the monthly rate by 12, giving the annual rate; and then dividing the result by 365 to give the daily rate.
Invoices are emailed and include payment options and links to enable online payments
Melbourne Business Centre offers an extensive range of facilities and services. A list of Additional Services and their costs is available
from reception. Additional costs include but are not limited to; postage and handling costs, telephone call costs (call costs may apply
for diverted and forwarded calls), reception services, support services, meeting room, boardroom, private office and hot desk hire costs
and costs of other services and facilities that Melbourne Business Centre provide or make available to the Client.
All prices and fees displayed on the Melbourne Business Centre website are exclusive of GST.
Any applicable business or government imposed taxes, such as GST, will be added to the member's invoices in accordance with australian goverment and tax office guidelines.
The member agrees to pay the service fee as indicated in the sign-up form. The fee is payable monthly. The fee is charged at the beginning of the term. Termination within the term will not result in a refund of funds
for the unused time. Payment is automated by credit card. Services will not be supplied if the credit card is declined. Applicable credit card charges will be on charged.
Payments are strictly 7 days after invoice dispatch. Invoices can be paid via EFT (electronic funds transfer) or credit card (merchant fees apply). Links to facilitate online payments are provided on the invoices (pdf versions) and
in the email message that accompanies the invoices. Late payments will incur account fees of $25.00.
CREDIT CARD PAYMENTS
The Client has the option of making payment via credit card, in which case an administration fee of 1.9% applies to credit card transactions. If payment is declined, an applicable credit card declined fee will be charged of $25.00.
Monthly fees for Services are not refundable.
ROOM HIRE CANCELLATIONS
Any room bookings including but not limited to : meeting rooms, boardroom, private offices, hot desks and event spaces, require a minimum of 24 hrs notice in writing to [email protected]
, during business hours
(Monday-Friday 8.30AM-5.30PM) prior to cancellation. Cancellations that are made less than 24 hrs will be charged 100% of the booking fee and invoiced to your account accordingly.
Services will be suspended if the account is in arrears. Services for overdue accounts will be re-activated when the account is paid in full.
ACCOUNT RESTORING FEE
Services may be cancelled if an account has not been paid. In this event, the client must pay the overdue account in full prior to re-engaging services, as well as a $50 fee to have their services re-established.
If the member is a company, the director or person who executes the “sign up” form on behalf of the member jointly and severally and for the valuable consideration given by the member guarantees to Melbourne Business Centre:
• Payment of each and all sums of money, interest and damages (present, future, contingent, liquidated or unliquidated) for which the member may now or later be liable to Melbourne Business Centre pursuant to this Agreement.
Melbourne Business Centre maintain public liability insurance for the business location, contents and workers compensation insurance. Our contents and workers compensation insurance does not extend to any member/client or user.
Melbourne Business Centre is open from 8:30 am to 5:30 pm, Monday to Friday except Victorian public holidays and any weekdays on or between the 25th and 31st of December (credit is not due during this time).
Clients that attend the office to use meeting rooms, private offices, hot desks or other onsite facilities are required to comply with the general building rules as set out by the landlord. The Building Rules are available at
AIR CONDITIONING/CLIMATE CONTROL
Air Conditioning/Climate Control is provided to the premises during the hours of 8am to 6pm Monday to Friday, after these hours if air conditioning is required there will be a charge of $40 per hour.
Melbourne Business Centre provides high-speed Internet access to authorised clients via wireless or cabled connections. Melbourne Business Centre does not make any representations as to the security of the Internet or
Melbourne Business Centre’s shared network or of any information that the Client places on it. The Client should adopt whatever security measures it believes are appropriate to its circumstances. Melbourne Business Centre makes no
representation that a particular degree of availability will be assured in connection with the Client’s use of the Internet, Melbourne Business Centre’s internal computer network or any of the other Additional Services.
Melbourne Business Centre will not accept bulk deliveries (more than 2 parcels per delivery), parcels that are oversize (larger than 30cm x 30cm x 30cm) or parcels that are overweight (over 10 Kgs). Some exceptions may apply where
members have arranged storage and costs will apply accordingly.
If any items in storage (mail or parcels) have not been collected within 14 and 7 days respectively, the client will be provided with
notice to remove the items within 28 days. Items remaining after the 28-day notice period will be
disposed of at the client’s expense without further notice. Storage fees will be payable until the items have been removed or disposed of.
Mail – free storage for 14 days, then $0.10 for each letter per day.
Parcels – free storage for 7 days, then $2.00 for each parcel per day.
If you believe that there has been an error on your invoice, you must notify Melbourne Business Centre within 14 days (from the date that the invoice was issued) so that the matter can be promptly investigated and resolved.
If Melbourne Business Centre concludes that your invoice has been incorrectly charged; then an adjustment will be made and a credit will be issued. If payment has already been made, then the credited amount will be retained by
Business Centre and applied to subsequent invoices. If the client is not satisfied with Melbourne Business Centre’s resolution, the matter may be escalated as appropriate. Melbourne Business Centre will abide by the determination of
authorised independent mediator or higher legal authority.
Melbourne Business Centre makes no representations or warranties, express or implied, of any kind to the Client or third parties regarding Melbourne Business Centre’s services. Melbourne Business Centre shall use reasonable efforts
provide the agreed services however, in no event, shall Melbourne Business Centre be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by Melbourne Business Centre.
The client agrees to indemnify Melbourne Business Centre and each of its employees, sub-contractors, clients and service providers from and against any and all liabilities, expenses (including legal fees) and damages arising out of
of Melbourne Business Centre’s services and facilities. Melbourne Business Centre will not in any circumstances have any liability for loss of the members/clients business, loss of profits, loss of anticipated earnings, loss or
to data, third party claims or any consequential loss. The member/client should consider whether to insure against all such potential loss, damage, expense or liability.
CHANGES TO TERMS AND CONDITIONS
Melbourne Business Centre reserves the right to change these Terms and Conditions from time to time as required to cater for changing
business requirements and will give 30 days notice. (this includes the introduction of new services and or fees).