Mail addressed to your business is received at reception
and each item is given a unique identification number.
What happens next depends on you
From your Business Management Portal you can choose from a range of actions such as forward, scan, store, etc.
You can also choose to have notifications sent to you when mail items are received.
More information about mail handling can be found in the "Your Mail" section below.
When you attend Melbourne Business Centre for a meeting, to work in an office or just to
collect your mail, our office staff will be here to make you feel welcomed and to assist with any questions or concerns you may have about the services or facilities.
When people arrive looking for your business, your receptionists will greet them on your behalf.
They will ask for your visitors details and send you an instant message.
You can then follow up as appropriate.
More information about mail handling can be found in the "Your Visitors" section below.
If you subscribe to the Receptionist or Office packages, our receptionists will
answer your telephone calls in your company name and handle them according to your instructions.
More information can be found in the "Your Receptionists" section below.
Your full-time support team are here to assist you with other tasks as you instruct.
Support services are charged on time and materials basis.
Your full time receptionists are here to answer your calls and to greet your visitors.
Your calls are handled according to your instructions and can include:
- Forwarding calls.
- Taking messages.
- Sending your messages by email or by text.
- Gathering other information from callers, see Call Flow below.
Receptionists time is charged at $1 per minute whilst actively engaged in your calls.
Greeting guests that visit your office is free.
There are no additional fees for sending emails or text messages.
Saving your callers details
Note: This feature is optional but is recomended.
How it works . . .
When we receive a call on your phone number and we send you a messgae, the callers name and phone number
are saved. The callers company name is also saved if it is provided.
Saving call data results in:
- A more personable experence for your repeat callers because we "remembered" who they are.
- Business insights from your call logs. See who, when and how often they called.
Saving caller data is free.
Data can be accessed from your Business Management Portal..