Frequently Asked Questions

FAQ's

Why are Melbourne Business Centre's fees so low?

Melbourne Business Centre has been providing top quality services and facilities at great rates for more than 20 years.

It's simple!

Focus on genuine business needs
Eliminate costly, unnecessary extras

What is a Virtual Office?

A virtual office is a service provided by a company that allows businesses to have a physical address and phone number without the need for a physical office space. Essentially, a virtual office provides a range of services that enable businesses to operate remotely without the need for a permanent physical presence in a specific location.

Virtual offices are a popular option for businesses that require a professional address and phone number, but do not need a physical office space to operate. They are particularly useful for remote workers, freelancers, and small businesses that want to maintain a professional image without the costs and commitments of leasing a traditional office space.
What is included with my subscription?

All subscriptions include the prestigious business address, mail handling, onsite reception team, access to meeting rooms, office spaces and coworking space which includes tea and coffee and printing.
Some subscriptions include a dedicated phone number and telephone services, other subscriptions include the use of office spaces.
Can I use a virtual office address as my ASIC registered office?

Yes, provided the provider gives you the occupier's written consent to use their address. At Melbourne Business Centre, that is exactly what our Registered Office package is for. Your company gets a Melbourne registered office address with ASIC and a principal place of business, and we receive your ASIC and ATO correspondence on your behalf. Your occupier's consent letter comes from us, through your client portal. Once your account is activated and you've completed the first compliance steps, your interim letter is ready, so you can lodge your address with ASIC while we finalise your verification. Your full occupier's consent follows once your compliance is complete. The steps are short and done online, and every client completes them. As an AUSTRAC-enrolled provider, we verify every business before we put our name to its registered office. That is what gives your letter its standing, and it keeps this address reserved for genuine businesses. Our Virtual Address and Virtual Office packages can't be used with ASIC or the ATO. See what's included in Registered Office →
How can I get a Virtual Office business address?

It’s easy to get your Virtual Office business address set up with our Virtual Office package options. Simply sign-up online and complete the application details to get you set up with your Virtual Office business address immediately.
What happens to mail sent to my Virtual Office?

You can choose from many options for mail handling. Mail can be forwarded, scanned, emailed or held for collection. You can set up your preferences via the online business portal.
Does a Virtual Office come with a local phone number?

A unique dedicated local phone number is included with the Virtual Office and Registered Office subscriptions.
The Coworking and Virtual Address subscriptions do not include telephone services but they can be added in if required.
Can I access a private office space, coworking space or meeting rooms?

Yes! With a subscription at Melbourne Business Centre you have access to private office spaces, Hot Desks and meeting rooms.
You can book by email, phone or online.
What is the minimum commitment?

All subscriptions at Melbourne Business Centre are month by month and will continue for as long as you wish.
You can cancel a subscription at any time, but please note that subscription fees are charged monthly in advance and are not refundable. therefore, your commitment is only to the end of the current month.
How can I cancel a subscription?

You can cancel your subscription at any time using the online business portal.
Login and go to Settings, Subscriptions and follow the instructions.
Can I get a discount for committing to a longer term?

No, all Melbourne Business Centre clients enjoy great rates regardless of the term.
Our low prices help us retain our clients and in turn, our loyal clients enable us to keep the fees low.
It's a win - win for everyone.
Can I list multiple companies or businesses at my Virtual Office address?

Yes, login the online business portal and select Settings - Subscriptions. Look for "Additional Company Names" and click "Add.
Please note that a fee of $20.00 per month applies for each additional company name.
How do I get access to the online business portal?

When you sign up for a Virtual Service, you will choose a password, complete your validation and be instantly connected.
You can then login at any time using your username and password.