Frequently Asked Questions

Melbourne Business Centre

Serviced Office

About Offices and Rent

1. What’s included with a Serviced Office?


Office rental rates include furniture, utilities, daily office cleaning, reception staff to greet your clients and guests, 24×7 access to your office and access to kitchen and lounge facilities.

2. How long does it take to set up an office?

Your office can be fully functional in as little as 2 hours. If your office setup involves changing furniture then it could take up to 48 hours.

3. What is the length of office rental agreements?

Agreements can be tailor made to suit your needs; either on a monthly, quarterly or annual basis.

4. Will I need to re-negotiate a new agreement every year?


No, agreements cycle at the end of each term until notice is given to end the agreement.

5. Can I change offices during the term of the office rental agreement?

Yes, you can upgrade or downsize at any time subject only to office availability.

About telephone calls

6. Is telephone answering included?

Yes, your calls will be answered in your company name or with your preferred greeting. If you prefer, your calls can go directly to your office where you can set diversions to reception or your own external number.

About Internet Services

7. What type of Internet service do you have?

We provide a high speed Fibre Optic Internet Connection (100Mbps). Each client’s connection is secured via a private VLAN.

8. Do I have to pay for additional users or devices?

No, you only need one internet connection per company; you can connect as many users (and or devices) as you wish.

About Meetings

9. What Meeting and boardrooms do you offer and how do I book a room?

We offer 5 meeting and training rooms varying size, to seat from 2 to 30 people. Simply call Reception or book online to reserve a room and organise your catering and AV requirements. The charges are scaled on an hourly or full-day basis and are charged on your monthly invoice.

10. What’s included with meetings?

Chilled water and mints are provided for each meeting. Coffee and tea are also available for you and your guests.

11. Do you charge a meeting room cleaning fee each time I use a meeting room?

After each meeting, tables are wiped and chairs straightened to prepare for the next meeting at no cost.

About Support Services

12. Do you provide support services?

Yes. We offer a comprehensive range of administration, secretarial and reception support services on a daily basis. Support Services are available on demand and are user pays based.

13. What kitchen facilities are included?

You have free access the kitchen 24 hours a day, 7 days a week. Tea, coffee and chilled water are available for you and your guests.

14. Is public transport easily accessible?

Melbourne Business Centre is located in the CBD “Free Tram Zone” and Flinders Street, Southern Cross & Flagstaff train stations are all located a short walking distance to our centre. Major bus routes also operate along Queen Street.v

15. Where is Melbourne Business Centre located?

Melbourne Business Centre is located in the heart of the CBD on Level 9, 440 Collins Street (between William and Queen Streets).

16. How can I arrange a tour of your facilities?

Contact us to arrange a tour or call (03) 9607 1377

 

Virtual Office

1. Will I need to enter into a long term Agreement?

No, virtual office services continue on a monthly basis.

2. How long does it take to set up a virtual service?

Virtual services are activated within 24 hours.

3. How are my incoming telephone calls handled?

Calls are handled as per your instructions and the service package you choose. We provide personalised phone answering and messaging services during business hours and optional external diversions after hours. Messages can be taken and sent to you via email or SMS.

4. How do you process messages?

As per your instructions and Service Package. Most clients choose a package that relays their messages via e-mail or SMS.

5. What options are available for received mail?

Mail is handled as per your instructions and the service package you choose. We provide mail services such as scanning, email notifications and free forwarding.

6. Can I have access to casual offices or workstations?

Yes, meeting rooms, casual offices and workstations are available on an hourly, daily or weekly basis.

7. Do you provide support services?

Yes. We offer a comprehensive range of administration, secretarial and reception support services on a daily basis. Support Services are available on demand and are user pays based.

8. What Meeting and Boardrooms do you offer and how do I book a room?

We offer 5 meeting and training rooms of varying size, to seat from 2 to 30 people. Simply call Reception or book online to reserve a room and organise your catering and AV requirements. The charges are scaled on an hourly or full-day basis and are charged on your monthly invoice.

9. When can I access the services and facilities?

We are open for business 8:30am to 5:30pm Monday to Friday except public holidays

10. What access is available?

Our office hours are between 8:30am to 5:30pm Monday to Friday.

11. Where is Melbourne Business Centre located?

Melbourne Business Centre is located in the heart of the CBD on Level 9, 440 Collins Street (between William and Queen Streets).

12. How can I arrange a tour of your facilities?

Contact us to arrange a tour or call (03) 9607 1377

 

Meeting Rooms

1. What Meeting and Boardrooms do you offer and how do I book a room?

We offer 5 meeting and training rooms varying size, to seat from 2 to 30 people. Simply call Reception or book online to reserve a room and organise your catering and AV requirements.

2. What is included?

All rooms include filtered water, mints, WiFi access. Our receptionists will be here to greet and direct your clients and guests.

3. Is catering available?

Yes. We outsource to excellent and very professional catering companies. Popular catering choices include gourmet filled sandwiches and fruit platters.

4. What audio visual equipment is available?

  • Whiteboard
  • Flipchart
  • LCD screens
  • Projector screens
  • Data projector (if mounted in room)

5. Do I need to be a tenant or have an account?

No. Just book online or call one of our friendly reception staff who help you with your booking on (03) 9607 1377.

6. Do I need to be a tenant or have an account?

Casual users are also welcome, you can make a booking online or call one of our friendly reception staff who can arrange your booking, call (03) 9607 1377.

7. When are meeting rooms available?

Meeting rooms are accessible on business days between 8:30am and 5:30pm.

8. Are there car parking facilities nearby?

Yes, Wilson Parking and Secure Parking operate multiple facilities and are adjacent to 440 Collins Street and along Flinders Lane. Car parks are available for casual and early bird.

9. Where is Melbourne Business Centre located?

Melbourne Business Centre is located in the heart of the CBD on Level 9, 440 Collins Street (between William and Queen Streets).

10. How can I arrange a tour of your facilities?

Contact us to arrange a tour or call (03) 9607 1377