Terms & Conditions

Virtual Offices

Virtual Offices Services

Melbourne Business Centre provides Virtual Offices Services including:

  • Address and Mail Services
  • Phone and Messaging Services
  • Flexible Workspaces
  • Meeting Room Hire


To be eligible to subscribe to virtual office services the Client must have (or be in the process of obtaining) one of the following:

  • Australian Business Number (ABN)
  • Australian Company Number (ACN)
  • Australian Registered Body Number (ARBN)

Services may be limited until a valid Australian business registration has been provided and verified.


Melbourne Business Centre does not provide Virtual Office Services for international clients.


The Virtual Office Services are provided on a month-by-month basis and will continue until the services are terminated by either Melbourne Business Centre or the Client.


“Phone and Messaging Services” and “Address and Mail Services” become active once payment of subscription is confirmed, however services may be limited until the Client’s identity has been verified. If proof of identity cannot be provided within 28 days then the virtual office services will continue as normal, but mail handling will be limited to returning the mail items to the sender until the Client’s identity has been verified.


In addition to a valid Australian Business registration, Clients must also provide a copy of a current Australian Driver’s License or a current valid Passport. Clients must also provide and maintain a current Australian residential or Australian business address, email address and contact phone number.


Melbourne Business Centre or the Client can terminate the Virtual Offices Services by providing 30 days notice in writing. Notice from the client can be provided by email to accounts@melbournebusinesscentre.com.au. Notice from Melbourne Business Centre will be emailed and/or posted to the Client’s last know email and/or postal address.
Melbourne Business Centre reserves the right to immediately terminate the agreement and cancel services if:

  • Fees remain unpaid and/or in the reasonable opinion of Melbourne Business Centre, the client is unable to pay its debts as they fall due
  • In the reasonable opinion of Melbourne Business Centre, the Virtual Office Services are used for illegal, immoral or unethical purposes
  • In the reasonable opinion of Melbourne Business Centre, the activities of the client pose a threat to Melbourne Business Centre’s staff, management, business and/or business reputation, or to that of other Melbourne Business Centre clients.
  • The activities of the client cause a disruption to the peaceful working environment at Melbourne Business Centre.


Melbourne Business Centre reserves the right to suspend or terminate a client’s Virtual Office Services without notice upon rejection of any charges or if your card issuer (or its agent or affiliate) or your bank seeks return of payments previously made to Melbourne Business Centre or in any other event of non-payment of charges when Melbourne Business Centre believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Melbourne Business Centre.


Virtual Services Subscription Fees are invoiced in advance at the start of each calendar month. Fees and charges for additional services incurred during a month (if any) are invoiced in arrears with the next issued monthly invoice.
If the Virtual Office Services commence mid-month, then the initial invoice will be a “Pro-Rata” invoice issued to bringing the clients account into the monthly billing cycle. The Pro Rata invoice is calculated based on a daily rate for the remaining number of days of the first month. The daily rate is calculated by multiplying the monthly rate by 12, giving the annual rate; and then dividing the result by 365 to give the daily rate.
Invoices are emailed and include payment options and links to enable online payments


Invoices can be paid via EFT (electronic funds transfer) or credit card (merchant fees apply). Links to facilitate online payments are provided on the invoices (pdf versions) and also in the email message that accompanies the invoices.


The Client has the option to make payment via direct debit, in which case payments will be automatically deducted from the Client’s nominated account. 


The Client has the option of making payment via credit card, in which case an administration fee of 1.9% applies to credit card transactions. 


Virtual Services will be suspended if the account is in arrears. Services for overdue accounts will be re-activated when the account is paid in full.


Virtual Services may be cancelled if an account has not been paid. In this event, the client must pay the overdue account in full prior to re-engaging services, as well as a $50 fee to have their services re-established. 


Monthly fees for virtual mail services and/or virtual phone services are not refundable.


Any room bookings including but not limited to : Meeting rooms, boardroom, conference room, co-working spaces, workstations and private rooms, require a minimum of 24 hrs notice, during Business hours (Monday-Friday 8.30AM-5.30PM) prior to cancellation.
Cancellations that are made less than 24 hrs will be charged and invoiced to your account accordingly.


If you believe that there has been an error on your invoice, you must notify Melbourne Business Centre within 14 days (from the date that the invoice was issued) so that the matter can be promptly investigated and resolved.
If Melbourne Business Centre concludes that your invoice has been incorrectly charged; then an adjustment will be made and a credit will be issued. If payment has already been made, then the credited amount will be retained by Melbourne Business Centre and applied to subsequent invoices or, if requested by the client, will be refunded via company cheque or EFT (bank transfer) to the clients account.
If the client is not satisfied with Melbourne Business Centre’s resolution, the matter may be escalated as appropriate. Melbourne Business Centre will abide by the determination of an authorised independent mediator or higher legal authority.


Melbourne Business Centre makes no representations or warranties, express or implied, of any kind to the Client or third parties regarding Melbourne Business Centre’s services. Melbourne Business Centre shall use reasonable efforts to provide the agreed services however, in no event, shall Melbourne Business Centre be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by Melbourne Business Centre.


The client agrees to indemnify Melbourne Business Centre and each of its licensors and service providers from and against any and all liabilities, expenses (including legal fees) and damages arising out of use of Melbourne Business Centre’s services and facilities.


The laws and jurisdiction of the state of Victoria, Australia shall govern any and all matters of dispute between Melbourne Business Centre and Client.


Melbourne Business Centre is open from 8:30 am to 5:30 pm every Monday to Friday except Victorian public holidays and any weekdays on or between the 27th and 30th of December.


Virtual Office Clients that that attend the office to use meeting rooms private offices, hot desks or other onsite facilities are required to comply with the general building rules as set out by the landlord. The Building Rules are available at Reception upon request.


Melbourne Business Centre provides high-speed fibre optic Internet access to authorised clients via wireless or cabled connections. Melbourne Business Centre does not make any representations as to the security of the Internet or Melbourne Business Centre’s shared network or of any information that the Client places on it. The Client should adopt whatever security measures it believes are appropriate to its circumstances. Melbourne Business Centre makes no representation that a particular degree of availability will be assured in connection with the Client’s use of the Internet, Melbourne Business Centre’s internal computer network or any of the other Additional Services.


Melbourne Business Centre offers an extensive range of facilities and services. A list of Additional Services and their costs is available from reception. Additional costs include but are not limited to; postage and handling costs, telephone call costs (call costs may apply for diverted and forwarded calls), reception services, support services, meeting room and boardroom hire costs and costs of other services and facilities that Melbourne Business Centre provide or make available to the Client.


Melbourne Business Centre will not accept bulk deliveries (more than 5 parcels per delivery), parcels that are oversized (larger than 30cm x 30cm x 30cm) or parcels that are overweight (over 10 Kgs).

Some exceptions apply where clients have arranged for private storage space.


Storage space can be arranged on a monthly basis at a rate of $250 per square metre per month or $250 per storage cupboard per month. One month’s notice is required prior to cancel arranged storage spaces.

If any items in storage have not been collected prior to the cancellation date, the client will be provided with notice to remove the items within 28 days.  Items remaining after the 28 day notice period will be disposed of at the client’s expense. 

Storage fees will be payable until the items have been removed or disposed of.


Melbourne Business Centre reserves the right to change these Terms and Conditions from time to time as required to cater for changing business requirements.