Terms & Conditions

Virtual Offices

Virtual Offices Services

Melbourne Business Centre provides Virtual Offices Services including:

  • Address and Mail Services
  • Phone and Messaging Services
  • Flexible Workspaces

ELIGIBILITY

To be eligible to subscribe to virtual office services the Client must have (or be in the process of obtaining) one of the following:

  • Australian Business Number (ABN)
  • Australian Company Number (ACN)
  • Australian Registered Body Number (ARBN)

Services may be limited until a valid Australian business registration has been provided and verified.

INTERNATIONAL CLIENTS

Melbourne Business Centre does not provide Virtual Office Services for international clients.

TERM

The Virtual Offices Services are provided on a month-by-month basis and will continue until the services are terminated by either Melbourne Business Centre or the Client.

ACTIVATION OF SERVICES

“Phone and Messaging Services” and “Address and Mail Services” become active once payment of subscription is confirmed, however mail forwarding will not commence until the Client’s identity has been verified. If proof of identity cannot be provided within 28 days all mail items will be returned to the sender. All virtual services will continue as normal, but mail handling will be limited to “return to sender” until the Client’s identity has been verified.

PROOF OF IDENTITY

In addition to a valid Australian Business registration, Clients must also provide a copy of a current Australian Drivers License or a current valid Passport. Clients must also provide and maintain a current email address and contact phone number.

TERMINATION:

Melbourne Business Centre or the Client can terminate the Virtual Offices Services by providing 30 days notice in writing. Notice from the client can be provided by email to accounts@melbournebusinesscentre.com.au. Notice from Melbourne Business Centre will be emailed and/or posted to the Client’s last know email and/or postal address.
Melbourne Business Centre reserves the right to immediately terminate the agreement and cancel services if:

  • Fees remain unpaid and/or in the reasonable opinion of Melbourne Business Centre, the client is unable to pay its debts as they fall due
  • In the reasonable opinion of Melbourne Business Centre, the Virtual Office Services are used for illegal, immoral or unethical purposes
  • In the reasonable opinion of Melbourne Business Centre, the activities of the client pose a threat to Melbourne Business Centre’s staff, management, business and/or business reputation, or to that of other Melbourne Business Centre clients.
  • The activities of the client cause a disruption to the peaceful working environment at Melbourne Business Centre.

TERMINATION DUE TO NON-PAYMENT

Melbourne Business Centre reserves the right to suspend or terminate a client’s Virtual Office Services without notice upon rejection of any charges or if your card issuer (or its agent or affiliate) or your bank seeks return of payments previously made to Melbourne Business Centre or in any other event of non-payment of charges when Melbourne Business Centre believes you are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Melbourne Business Centre.

INVOICES

Virtual Services Subscription Fees are invoiced in advance at the start of each calendar month. Fees and charges for additional services incurred during a month (if any) are invoiced in arrears with the next issued monthly invoice.
If the Virtual Office Services commence mid-month, then the initial invoice will be a “Pro-Rata” invoice issued to bringing the clients account into the monthly billing cycle. The Pro Rata invoice is calculated based on a daily rate for the remaining number of days of the first month. The daily rate is calculated by multiplying the monthly rate by 12, giving the annual rate; and then dividing the result by 365 to give the daily rate.
Invoices are emailed and include payment options and links to enable online payments

PAYMENTS

Invoices can be paid via EFT (electronic funds transfer) or credit card (merchant fees apply). Links to facilitate online payments are provided on the invoices (pdf versions) and also in the email message that accompanies the invoices.

AUTOMATIC PAYMENTS

The Client has the option of providing credit card details to Melbourne Business Centre, in which case payments will be automatically deducted from the Client’s nominated credit card account. An administration fee of 1.9% applies to credit card transactions processed by Melbourne Business Centre.

LATE PAYMENT FEES

Late payment fees apply if invoices are not paid in full by the due date. A fee of $25.00 + GST is charged per outstanding invoice per week until the invoices are paid in full. If any items charged on the invoice are being disputed, then the undisputed amount must be paid by the due date.

FAILED TRANSACTION FEES

A Failed Transaction Fee applies if the credit card provided and authorised by the client fails when processing a payment or if the client’s credit card issuer (or its agent or affiliate) or the client’s bank seeks return of payments previously made to Melbourne Business Centre. The Client will promptly rectify any problem associated with the payments. A fee of $45.00 + GST will apply for each failed transaction

SUSPENDED SERVICES

Virtual Services may be suspended if the account is in arrears. Services for overdue accounts will be re-activated when the account is paid in full.

REFUNDS

Monthly fees for virtual mail services and/or virtual phone services are not refundable.

DISPUTES

If you believe that there has been an error on your invoice, you must notify Melbourne Business Centre as soon as possible so that the matter can be promptly investigated and resolved.
If Melbourne Business Centre concludes that your invoice has been incorrectly charged; then an adjustment will be made and a credit will be issued. If payment has already been made, then the credited amount will be retained by Melbourne Business Centre and applied to subsequent invoices or, if requested by the client, will be refunded via company cheque or EFT (bank transfer) to the clients account.
If the client is not satisfied with Melbourne Business Centre’s resolution, the matter may be escalated as appropriate. Melbourne Business Centre will abide by the determination of an authorised independent mediator or higher legal authority.

LIABILITY

Melbourne Business Centre makes no representations or warranties, express or implied, of any kind to the Client or third parties regarding Melbourne Business Centre’s services. Melbourne Business Centre shall use reasonable efforts to provide the agreed services however, in no event, shall Melbourne Business Centre be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by Melbourne Business Centre.

INDEMNIFICATION

The client agrees to indemnify Melbourne Business Centre and each of its licensors and service providers from and against any and all liabilities, expenses (including legal fees) and damages arising out of use of Melbourne Business Centre’s services and facilities.

JURISDICTION

The laws and jurisdiction of the state of Victoria, Australia shall govern any and all matters of dispute between Melbourne Business Centre and Client.

BUSINESS HOURS

Melbourne Business Centre is open from 8:30 am to 5:30 pm every Monday to Friday except Victorian public holidays and any weekdays on or between the 27th and 30th of December.

BUILDING RULES

Virtual Office Clients that visit 440 Collins Street to use meeting rooms private offices, hot desks or other onsite facilities are required to comply with the general building rules as set out by the landlord. The Building Rules are available at Reception upon request.

INTERNET/WI-FI

Melbourne Business Centre provides high-speed fibre optic Internet access to authorised clients via wireless or cabled connections. Melbourne Business Centre does not make any representations as to the security of the Internet or Melbourne Business Centre’s shared network or of any information that the Client places on it. The Client should adopt whatever security measures it believes are appropriate to its circumstances. Melbourne Business Centre makes no representation that a particular degree of availability will be assured in connection with the Client’s use of the Internet, Melbourne Business Centre’s internal computer network or any of the other Additional Services.

ADDITIONAL COSTS

Melbourne Business Centre offers an extensive range of facilities and services. A list of Additional Services and their costs is available from reception. Additional costs include but are not limited to; postage and handling costs, telephone call costs (call costs may apply for diverted and forwarded calls), reception services, support services, meeting room and boardroom hire costs and costs of other services and facilities that Melbourne Business Centre provide or make available to the Client.